We had a client who recommended us recently to her friend, as we are ‘hot on the comms’ as she put it, I’ve never heard that expression before but she’s right!
One of the keys to running a successful business is to act quickly, when you need information you should be able to get it as fast as possible. Imagine if you had to wait 3 or 4 days for an answer to your google search! If you ask a question and you don’t get a quick response you’ll either lose the momentum or forget why you even asked in the first place.
As accountants, we are in a unique position to help clients in a number of ways and one of those is simply to respond to client’s questions in a timely manner. Nobody likes being ignored, especially when it comes down to family and friends – but worse even when you’re paying for a service and your queries are not being answered promptly.
Gene Marks said this best in this article 3 Red Flags That Your Tax Accountant is an Idiot “If you’re struggling to find and communicate with your accountant, then he’s an idiot. Your accountant, no matter how smart he may be, is not God. You are the client. He is the service provider. That means when you need service, He needs to respond.”
Supposedly, the advice for working efficiently is to not check your emails constantly, we don’t agree with that at Rivington Accounts though, we are committed to developing our client relationships and our testimonials further prove this. Don’t get me wrong there are times when we can’t respond straight away, but we always aim to respond the same day or within 24 hours and will tell you who to contact if anyone is on holiday.
We pride ourselves on our responsiveness and it works both ways as we work best with clients who answer our questions quickly. We also have internal targets that ensure we complete work for Limited Companies more than twice as quickly as most firms.
So if you are MEGA frustrated with a lack of communication with your accountant remember that we’re not all the same…
In full-filling our mission, we’ll get to know you and your business and what it is that is important to you. We like to build a close and honest relationship with our clients in which we can inspire, challenge and support you to achieve your goals. We provide the best advice and friendly environment for you to discuss and consider your options.